Columns
Documentation & Knowledge
Making documents a collaboration interface and knowledge bases findable and maintainable.
- Chapter 1
Documents Are Not Records, but Collaboration Interfaces
A practical way to write technical documents: state the conclusion and problem clearly first, then use the right structure to carry the plan, progress, and details.
- Chapter 2
Why Technical Knowledge Bases Need Entry Pages
An entry page is not a pile of links, but the shared memory a constantly changing project leaves for its team: it helps readers enter by task, judge whether information is still valid, and find the people responsible for maintaining it.
- Chapter 3
Turning Spoken Ideas into Decision-Ready Documents
Distill scattered thoughts into a document that can be discussed and acted on: tools handle the organizing, people handle the judgment.